Refunds

The short version

Email us within 14 days of a charge and say what went wrong. If the product did not do what this site said it does, you get your money back. We would rather refund you than argue.

What we refund

• Any charge, for any reason, within 14 days of it being taken.
• A renewal you did not intend, if you tell us within 14 days and have not copied anything in that period.
• A duplicate or accidental charge, in full, whenever you spot it.
• A design that does not work as previewed and that we cannot fix, at any point in your current billing period.

What we do not refund

• Periods you used normally and are now past. If you forgot to cancel three months ago, we will refund the most recent charge, not all three.
• Charges older than 14 days where nothing was wrong with the product. Cancel instead and you keep Pro until the period ends.

There is no clause here about "excessive use". Copying a lot of designs is what a subscription is for, and it will never be a reason to refuse a refund.

How to ask

Email support@clevens.com from the address on the account, or reply to any Lemon Squeezy receipt. Tell us which charge and roughly what happened. You do not need a reason for a refund inside the 14 days, but if something is broken we would like to know so we can fix it.

How long it takes

We reply within two business days. Once approved, Lemon Squeezy processes the refund to your original payment method, which typically lands in five to ten business days depending on your bank. Lemon Squeezy is the merchant of record for every purchase, so the refund comes from them and appears with their name on your statement.

Cancelling instead

Cancelling is not the same as a refund and is often what you actually want. It stops the next renewal and you keep Pro until the period you already paid for ends. Do it from your account page, which opens the Lemon Squeezy billing portal. Anything you copied while subscribed stays yours either way, including in apps you ship later.

Chargebacks

Please email us before opening a chargeback. A chargeback costs us a fee and locks the account while the bank investigates, and we will almost certainly have refunded you faster if you had just asked.